FAQ - spellcraftcurator.com

Here are some of the most frequently asked questions about the Spellcraft experience. If you have additional questions or need more clarity, please do not hesitate to call us at 707-684-1651

1. Is the booking private?

Yes! Your booking is a private exclusive experience. You will only Spellcraft with your group. All rooms are self-guided, except the Wax Workshop where a Curator is on hand to answer questions and guide you through the candle making process.

2. What are the recommended ages?

The rooms have been curated and designed for adults, & tweens/teens in mind. Children ages 9 and up are welcome, and it is a requirement that participants under 16 be accompanied by a paying adult. Spellcraft Curator is immersive with antiques in the rooms to interact with, as well as tools that need to be used safely, so please supervise children as they explore. If you have a large group of under 16, there must be one paying adult per 6 youths. If you are a family that has a child under 9, contact us for possible accomodation.

3. How many people can participate?

Bookings require a minimum of 2 people, and cannot exceed 14 participants.

4. What do we need to know about arriving for our reservation?

All participants need to arrive ON TIME. If you arrive late, it takes time away from your booking. When you first arrive you will be asked to put away valuables, purses, and phones, but keep reading glasses, if needed. There are instructions, clues and magical recipes to read. We provide lockers, you get the key, so you will have access. You will need your hands free to Spellcraft and explore safely, plus the experience is more magical when modern technology is removed. You'll be given a short introduction, and safety briefing prior to entry. Below is our Spellcrafting Guidelines.

5. Can we wear costumes?

YES PLEASE! Costumes are not mandatory, but certainly encouraged. Put on your dwarf ears, your fairy flower head wreaths, your witch hats, your wizard cloaks, and anything else that makes the magic more fun. These spaces have been specially curated to transport you into a number of magical realms, and we like cosplay! But please note; you will be asked to park your brooms, swords and any other stick like pieces by the door.

6. Can we take pictures?

There is something magical about walking into each room not fully knowing what to expect, let's not ruin that magic for anyone else with pictures. We appreciate your cooperation with this. There is an oppotunity at the end of your booking for group pictures with magical backdrops to share on Social Media...and we hope you do!

7. Is the Spellcraft Experience always the same?

No. First, every person in your group can customize & personalize their own experience, and it can be different each time you come. Secondly, we love to celebrate the seasons, so many of the crafts have additional seasonal options. For example make a sun candle in Summer, a skull candle in 'Spooky' season, a Spring Flower pot candle in Spring, plus the candle fragrance options change with the seasons too. Other seasonal crafts/recipes are also offered in other rooms as well. There are a few ciphers that may stay the same, but we change out ciphers and create new ones all the time. Plus, we offer new seasonal challenges too. We also decorate for the Holidays with gifts under the tree that you may be able to 'earn'. Our seasons are: Spooky Season (Sept-Oct) Winter Holidays (Nov-Jan) Month of love (Feb) Spring Fling (March-May) & Summer (June-Aug) Celebrate each season with Spellcraft Curator!

8. What is 'Spellcrafting'?

We like to think of it as crafting with intention, but it's however you want to enjoy Spellcraft Curator. It can be just for fun, but if you're more magically inclined, you may want to focus your intentions as you craft... it's up to you! There are multiple rooms with different actvities, challenges, hidden objects. It's not just crafting.

9. Will we finish all the activities in each room?

There's so many options available, it would be difficult to complete it all in one visit, plus the goal of Spellcraft Curator is about stepping 'into' the magical world we've created, taking your time to be present while making your choices. You'll have an hour to explore, hunt, discover, and spellcraft. Starting November, when we add the 6th room that time will increase by 20 minutes. The experience is mostly self-guided and How or where you spend your time will depend on your choices so spend more time with the things that interest you most. You're in charge of your time and how you use it.

10. Are all the activities just around making things?

No, you'll have the opportunity to craft your critical thinking skills, there is magic afoot to solve or uncover with clues, hunts, and challenges. Many of the hunts and challenges lead to magical trinkets, artifacts, or items to take home. You'll also have the opportunity to craft your intuition. Each room is different with activies and crafts that match the room's theme.

11. Do we get to keep the things we make?

Yes, it's all included. You will take home your candle, your wand, your herbal concoction, metal stamped lucky talisman, and even the hidden items you find, but there are also activities where the items need to stay in the rooms, and we appreciate your cooperation with this.

12. What if we discover we want MORE?

We sincerely hope you do want more! We have workshops which include a regular monthly candle workshop, and seasonal workshops too. You'll find them under 'book'. On occasion we have a special event, such a a murder mystery night, and you'll find these under 'book' as well.

13. How do I book and pay for a private booking?

Click the "Book" tab on the top of the website to reserve your day and time and then follow the directions. After you book, follow the online payment directions. We accept all major credit cards.

14. We've booked, but I would like to add more participants?

There's room for up to 14 people. You can go into your reservation, which is emailed to you after you book, and add participants, so bring your procrastinating and last minute friends. You can also contact us and we can add them to your booking beforehand as well. If they are very last minute, they can pay when you arrive, as long as you don't surpass 14 participants. They can pay using cash or card, but the cost is $45 per person the day of, rather than $40. Also, we encourage adding addtional guests before your arrival if possible, that way the time it takes for payment processing doesn't eat into your booking time.

15. Do I need to make an appointment?

Yes, but if you don't see a day/time that works for your group, give us a call, we may be able to accommodate a different day/time. We encourage planning ahead, but you may book up to 3 hours before a booking time, as long as the time is still available. October (Part of Spooky Season) gets busy and weekends fill quickly, so we highly recommend you book as much in advance as possible for October.

16. Are the tickets refundable?

Customers can receive a full refund or reschedule their booking to a later date with at least 48 hours notice prior to the reservation time. Customers who cancel between 48 and 24 hours prior to their reservation time can only rescedule to a later date. There is no refund and the full price will be charged for no-shows, and for customers who cancel with less than 24 hours prior to the reservation time. A full refund or credit will be given to customers in case of operator cancellation due to unforeseen circumstances.

17. Can I transfer the booking to a friend?

Yes, but please have your friend bring the confirmation email, or contact us with your friend's name.

18. Do you sell gift vouchers?

Yes, you can find them under the "Gift Voucher" button on the header, and they can be used towards the Spellcraft experience, classes, workshops, and events. We think a gift voucher is the perfect gift: Why give more stuff? When you can give an experience!

19. What if I have physical disabilities or challenges?

Our facility is all ground level single story, and it is our goal to be as accessible as possible. Please call, so that we can make accomodations wherever possible.

20. Where are you located?

We are in North Santa Rosa, not far from the Luther Burbank Center for the Arts. Our address is 100 Wikiup Drive, Santa Rosa, CA 95403.